• Follow us on

Telehealth Appointment Instructions - Tablet or Smart Phone

The following instructions will guide you in connecting to your video call. 

Please note video call may use large amounts of data; if availability of data is a concern please contact your internet service provider.

  1. Download the free Lifesize application from the App Store​
    Once this program is downloaded you do not need to open it. 
  2. Open your Telehealth Appointment email notification
  3.  Click link on the video call link embedded in your appointment email
    E.g. Join the meeting—https:// call.lifesizecloud.com/12345
  4. Enter your name and click "Join Meeting"
  5. If the clinician is also connected you will see their face on the screen.
    If they are not connected, you will only see yourself in the small self-view window. There may be a waiting period for someone from Mater to connect, but this is usually minimal.

Understanding key icons


Lifesize Instructions

For more information on how to use Lifesize, please click here

Mater acknowledges consumer consultation in the development of this patient information.
Mater Doc Num: PI-CLN-420135
Last modified 14/3/2022.
Consumers were consulted in the development of this patient information.
Last consumer engagement date: 20/10/2019
For further translated health information, you can visit healthtranslations.vic.gov.au/ supported by the Victorian Department of Health and Human Services that offers a range of patient information in multiple languages.
Share this pageAdd to Twitter Add to Facebook Add to LinkedIn Add to Google Bookmarks

Mercy. Dignity. Care. Commitment. Quality


Was this information helpful?


 Security code

Please note: we will endeavour to respond to your enquiry within five (5) business days.