Telehealth Appointment Instructions - Tablet or Smart Phone
The following instructions will guide you in connecting to your video call.
Please note video call may use large amounts of data; if availability of data is a concern please contact your internet service provider.
- Download the free Lifesize application from the App Store
Once this program is downloaded you do not need to open it.
- Open your Telehealth Appointment email notification
- Click link on the video call link embedded in your appointment email
E.g. Join the meeting—https:// call.lifesizecloud.com/12345
- Enter your name and click "Join Meeting"
- If the clinician is also connected you will see their face on the screen.
If they are not connected, you will only see yourself in the small self-view window. There may be a waiting period for someone from Mater to connect, but this is usually minimal.
Understanding key icons
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Lifesize Instructions
For more information on how to use Lifesize, please click here
Mater acknowledges consumer consultation in the development of this patient information.
Mater Doc Num: PI-CLN-420135
Last modified 14/3/2022.
Consumers were consulted in the development of this patient information.
Last consumer engagement date: 20/10/2019
For further translated health information, you can visit healthtranslations.vic.gov.au/ supported by the Victorian Department of Health and Human Services that offers a range of patient information in multiple languages.