Patient Services Directory

Patient Services Directory

Welcome

A Queensland icon for more than a century, Mater is renowned for delivering exceptional healthcare services to the community. Mater is committed to integrating health, education and research to support the provision of exceptional care. Our commitment is underpinned by our continual pursuit of innovation—to discover, improve, adopt and adapt—to meet the needs of the community and uphold our commitment to God and humanity. We do this in the Catholic
tradition of Mercy for which Mater has been renowned for more than 100 years.

As we move into the future, we will continue to be guided by our Values of Mercy, Dignity, Commitment, Quality and Care, as we fulfil our Mission to care for all without discrimination. Our exceptional team at Mater Private Hospital Springfield continue this commitment by placing your care and wellbeing at the core of everything we do.

Mater Private Hospital Springfield is an innovative, unique and state of the art facility. Mater is committed to caring for the Greater Springfield community and as it continues to grow our services will grow with it. With this in mind, all of our patient care rooms have been designed with your comfort in mind. Each room includes integrated room controls for lighting, blinds, temperature controls as well as your television. There is a fold away visitor bed in every room and every patient will enjoy our hotel style room service ordering system in addition to a mini fridge and a lockable safe for your peace of mind.

The information within this booklet has been put together to ensure you have what you need to help make your stay with us as pleasant and comfortable as possible. If you require any assistance during your stay please don’t hesitate to ask a member of your care team. Thank you for trusting us with your care and welcome to Mater Private Hospital Springfield.

Quick contacts for Mater Private Hospital Springfield

Address: 30 Health Care Drive, Springfield Central QLD 4300
Website: mater.org.au/mphs

Environmental controls for your room: getting started

For your comfort and convenience, your room has been set up with an automated environmental control system. This allows you to control the environment in your room to suit your personal preferences.
Features include:

• General lighting in the room: the above bed down light, ensuite and reading lights all with dimming abilities
• Air conditioning: temperature control warmer or cooler from a set point
• Motorised window blinds: one block out and one shade blind per room that can be operated independently of each other
• Television controls: on/off, channels and volume

The system can be controlled through an app on your own device or from simple switch panels located at the entrance to the room, beside the bed and ensuite. The panels illuminate when a hand comes close allowing you or a member of your care team to easily change the room conditions without having to turn on the lights.

Please follow these simple steps to setup your own iPhone, iPad, or Android device.

Step 1: Connect your device to the hospital MaterGuest Wi-Fi. Please speak to a member of your care team for further information on accessing the network.

Step 2: Install the TPControl app from the store for your device. 

Step 3: Start the TPControl app and touch the small QR code in the top left corner next to Connect using profile.

Step 4: The app will now prompt you to scan your unique environmental control system QR code—this is conveniently located next to your bedside. You are now connected to the control system for your room and have complete control.

Wi-Fi for patients and visitors

Mater Private Hospital Springfield offers complimentary Wi-Fi. Patients will be able to access Wi-Fi by using the MaterGuest network. Please check with a member of your care team for further instructions on accessing the network.

Hospital services and information:
A to Z

Accounts and administration
Prior to your admission you should have received an estimate and paid for any known out-of-pocket hospital charges on check in. If you incur any extra charges during your stay, you will be asked to finalise these before you leave the hospital. A member of our hospital administration team is happy to speak with you to explain any fees or payments relating to your current hospital stay, please telephone the administration team on 07 3098 3900 or extension 3900 from your bedside telephone.

Payments by cash, credit card and EFTPOS are accepted.

ATM
An ATM is located on level 2 of the hospital, just past the front reception desk. This machine accepts all cards however a fee may be charged by your bank.

Café
Hudsons Café is located on level 2 of the hospital near the front reception desk offering a range of beverages and snacks as well as breakfast and lunch meal options.

Chapel and Pastoral Care services
Mater Private Hospital Springfield has a chapel which is available for all patients, visitors and staff located on Level 2 of the hospital. This area has been specifically designed as sacred spaces for people to access for their own quiet time and reflection.

Through working in close cooperation with healthcare professionals, the Pastoral Care Team at Mater recognises the holistic needs of each individual. They primarily care for, and are concerned with, the human spirit and care is offered with sensitivity to the needs, feelings and wishes of others.

A Pastoral Carer will seek to visit you during your stay in hospital and specific religious needs of all denominations and faiths are coordinated through the department. Visits may be requested through a member of your care team. A member of the Pastoral Care Team is available at all times.

Cleaning service
Your room will be serviced daily. If your linen or towels require more frequent changing please speak to one of your care team.

Confidentiality
Mater Private Hospital Springfield has regulations and work practices in place to ensure that your personal health information is correct and that it is handled in an ethical and lawful manner. Mater’s privacy policy is available on request from the Patient Information Privacy Officer or through our corporate website at mater.org.au.

Requests to access your health information can be made by telephoning 07 3163 8111, or by writing to: Patient Information Privacy Office, Mater Health Services, Raymond Terrace, South Brisbane, QLD 4101.

Emergency procedures and fire safety
If an emergency arises, please remain by your bed until a member of your care team explains what to do. All staff are trained in emergency procedures.

Do not use the lifts in the event of a fire.

Pharmacy and medications
There is a Mater Pharmacy at the hospital; your medicines are dispensed by the onsite Mater Pharmacist to avoid any delays. To ensure your medications are managed safely while in hospital, a Mater Pharmacist is available to review medication that you have been taking at home.

Room service
Mater Private Hospital Springfield is excited to provide Room Service for all patient meals. The Room Service menu is comprehensive and offers patients delicious meal options that cater to every taste, and are clinically suitable to meet individual dietary requirements. Meals are freshly prepared, ordered at your convenience (between 6.30 am and 7 pm) and delivered directly to your room. To place an order please call ext: 3663.

By simply using your bedside telephone and dialling extension 3663, your meals can be ordered between the hours of 6.30 am and 7 pm and delivered to your room within 45 minutes.

Our Room Service Representatives are available to take your morning and afternoon tea and supper orders on the same telephone extension number. Alternatively family members or carers may place an order on your behalf by dialling our Room Service Representative on 07 3163 3663 during service hours.

Your clinical needs and dietary requirements will be taken into consideration and meals provided accordingly.

More information
For your convenience you will find a Room Service menu in your room to assist you in choosing your meals. Please speak to the staff caring for you if you would like more information about Room Service.

Smoking
This hospital is a smoke free campus. From 1 January 2015 it is against the law to smoke at all public and private health facilities and five metres beyond their boundaries. Private health facilities include hospitals and day hospitals. The new laws, introduced by the Queensland Government, apply to the use of all smoking products, including regular cigarettes and devices commonly known as electronic cigarettes (e-cigarettes). Smoking is only permitted beyond the five metre buffer around the perimeter of hospital and healthcare facility boundaries. The laws are enforced by Queensland Health environmental health officers and public facility authorised officers.

Quitting smoking is one of the most important things you can do for your health. I

f you would like some advice or assistance on quitting smoking, please speak with your nurse or doctor. Alternatively, you can contact Quitline on 13 78 48 or www.qld.gov.au/quit.

Telephones
Room telephones: For your convenience all patient rooms have a telephone. Please dial ‘0’ for an outside line. Incoming calls come via the hospital’s main telephone number.
Call costs: Local calls are complimentary. Telephone cards will be required for long distance and mobile phone calls.
Mobile telephones: Mobile telephones are permitted on the wards and in your room. Mobile telephones are not to be used in the corridors as the noise may disturb other patients.

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