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Directory of services

Welcome to Mater Mothers' Private Hospital

At Mater Mothers' Private Hospital our professional and experienced staff are committed to making your stay comfortable and informative. This directory of services will provide you with details on the information and facilities available to you, during your hospital stay, to assist you in caring for yourself and your new baby and to prepare you for going home.

Midwifery and nursing care

Bedside handover

During your stay on the postnatal ward you will have two or three rotations of midwives and nurses caring for you each day. Oncoming staff will receive a handover from the staff going off duty, at your bedside. This will enable you to meet the new staff and be personally involved in any plans for your care; please do not hesitate to ask your midwife or nurse any questions, at any time. If you happen to be asleep, this handover will take place outside your room.

Communication board

There is a communication board attached to the wall in your room. This promotes effective communication between you and the midwives and nurses caring for you. Please use this board to ask questions or remind staff of any particular needs you may have.

Rounding

Your midwife or nurse will regularly round (check) on you, and your baby, throughout the day and (quietly) at night. This means that your midwife or nurse will have frequent contact with you so that your needs or requests may be anticipated.

Information for your partner or support person

Please see Maters' brochure: After birth—information for partners staying overnight

How long will I stay in hospital?

It is important to plan for your discharge as soon as possible after the birth of your baby to ensure all the necessary arrangements for your post-hospital care and transport home are made.

Most women, who are medically fit following an uncomplicated vaginal or caesarean birth, may prefer to go home as soon as possible, as it is well recognised that women are able to rest and recuperate more effectively in the comfort and privacy of their own home.

However, if you chose not to go home early, your stay in hospital will be four days following a vaginal birth and five days following a caesarean birth.

Preparing for going home

To ensure that you are prepared for going home with your new baby, you will be provided with:

  • education about how to care for yourself and your baby
  • details of the community resources available to you i.e. Child Health Clinics and Mater Mothers' Hospital's Breastfeeding Support Service.

The discharge time from Mater Mothers' Private Hospital is 10 am each day. Your obstetrician and paediatrician will check the wellbeing of you and your baby before you both leave hospital.

Please ensure that you have pre-arranged for someone to be available to pick you up at 10 am on your anticipated day of discharge.

When travelling in a car, Queensland legislation requires that all children from birth to seven years are placed in an approved age appropriate child restraint that is installed according to the manufacturer's instructions. Please ensure that your baby's restraint has been fitted prior to discharge and that you are familiar with using it correctly. For further information please see Maters' brochure: Child safety restraints .

Maternity homecare program

Mater's Maternity homecare program has been designed to provide new mothers with the opportunity to return home early. This program allows you to begin your family life in the comfortable, familiar and private surroundings of your home while being supported and educated by specially trained visiting midwives.

You may choose to take part in this program at any time during your pregnancy or after the birth of your baby. You may also wish to discuss this option with your obstetrician.

Visiting hours

Being a new parent is an exciting and busy time. So that we may help you to learn as much as possible about feeding and caring for your new baby we ask that your family and friends only visit during the following times:

  • 10 am to 1 pm every day
  • 3 pm to 8 pm every day

Your partner or support person can visit at any time; however, we recommend limiting the number of other visitors to ensure you and your baby get time to rest. Please encourage your visitors to telephone before they come so you can suggest a time convenient for you and your baby. Please also ensure that any children are supervised at all times.

Visitors should only cuddle your baby with your permission and must wash their hands before doing so. For the health and safety of you and your baby, and other mothers and babies, please ask your family and friends not to visit if they have an infectious illness or have recently had contact with an infectious disease.

Visitor's toilets are located on each floor.

Rest period

Between 1 pm and 3 pm every day we provide a quiet environment that allows you to rest. Visitors are not permitted during rest period with the exception of your partner or support person. Telephone calls are diverted to ward reception during this time and we suggest you turn off your mobile phone.

Educational DVDs

A range of educational DVDs are available for you to watch, free of charge, on the touch screen television in your postnatal room. These DVDs are available on demand so you can view your chosen program at a time convenient to you. The midwife or nurse caring for you will show you how to operate this system.

It is necessary to accept the terms and conditions to access patient information and educational DVDs; however, you will not be charged when accessing these DVDs.

A guide to breastfeeding (29 minutes)

This film aims to provide you with encouragement and support to help you establish and maintain breastfeeding.

After the birth of your baby (32 minutes)

This film aims to prepare you for some of the practical aspects of your new role as a parent. We will provide you with information relevant to your stay in hospital following the birth of your baby, and what you may expect when you return home.

Neonatal Critical Care Unit (27 minutes)

This film orientates you to the Neonatal Critical Care Unit and includes practical information about how you can be a partner in caring for your baby

Baby handling (18 minutes)

This film provides parents with practical demonstrations about how to hold and handle your baby in ways that are helpful for your baby's wellbeing and development.

Post-vaginal birth mobility (14 minutes)

This film may hHelp your back, tummy and pelvic floor recover as soon as possible by moving carefully and reducing strain as you care for your baby in the early days after birth.

Post caesarean mobility (16 minutes)

This film may assist your own recovery by moving, getting in and out of bed and caring for your baby as comfortably as possible in the early days after your caesarean birth.

Your changing body (17 minutes)

This film provides information to help you improve how you move and breathe, exercise safely and appropriately before and after birth, use postural stretches to alleviate and prevent general aches and pains and find comfortable working and resting positions during and after pregnancy.

Life skills and labour (17 minutes)

This film explores the skills that women and partners can use in labour and throughout life, such as relaxation, massage and how to break the panic cycle.

Patient information—A to Z list of titles

A comprehensive range of pregnancy, childbirth and parenting information is available free of charge and on demand via the touch screen Patient entertainment system in your room. The midwife or nurse caring for you will show you how to operate this system.

It is necessary to accept the terms and conditions to access patient information and educational DVDs; however, you will not be charged for this free service.

For a full list of titles, please see the A to Z list below.

A - B - C - D - E - F - G - H - I - L - M - N - P - R - S - T - U - V - W - X - Y

  1. After birth—care of the new mother
  2. After birth—care of your new baby
  3. After birth—Child Health Clinics
  4. After birth—discharge information: resources and links for parents
  5. After birth—information for partners staying overnight
  6. After birth—maternity homecare program
  7. After birth—third and fourth degree perineal tears
  8. Alcohol use during pregnancy and breastfeeding
  9. Antenatal education—birthing and babies
  10. Antenatal expression of colostrum
  11. Antepartum haemorrhage
  12. Anti-D
  13. Antidepressant medication during pregnancy and breastfeeding
  14. Autopsy—Information for Parents
  15. Babies requiring blood transfusion
  16. Baby—handling your new baby
  17. Baby—intravenous or intramuscular antibiotics
  18. Baby—jaundice and phototherapy
  19. Baby—kidney pelvis dilatation
  20. Baby—retinopathy of prematurity
  21. Baby—rooming-in before taking your preterm baby home
  22. Before and after
  23. Birth options after a previous caesarean section
  24. Breastfeeding and your new baby
  25. Breastfeeding policy
  26. Breastfeeding—blocked ducts and mastitis
  27. Breastfeeding—expressing kits for electric breast pumps
  28. Breastfeeding—how to know if your baby is getting enough breast milk
  29. Breastfeeding—how to know when your baby is ready to feed
  30. Breastfeeding—managing biting
  31. Breastfeeding—managing breast refusal
  32. Breastfeeding—planning to feed your new baby
  33. Breastfeeding—the Thompson Method
  34. Breastfeeding—what should breast milk look like?
  35. Breastfeeding—with infectious diseases
  36. Breech presentation at term
  37. Caesarean birth
  38. Caesarean birth—emergency
  39. Cannabis use during pregnancy and breastfeeding
  40. Child safety restraints
  41. Cord prolapse—your questions answered
  42. Cup feeding your baby
  43. Dental health and pregnancy
  44. Diabetes and Pregnancy
  45. Dog, baby and you—bringing your baby home
  46. Drug use-preventing relapse
  47. Early pregnancy loss—sensitive care at a difficult time
  48. Epidural
  49. Epidural—discharge advice following epidural/spinal anaesthesia
  50. Expressing breast milk
  51. External cephalic version
  52. Fertility services at Mater Mothers’ Hospitals
  53. Formula feeding
  54. Gestational diabetes
  55. Grandparents
  56. Group B streptococcus and pregnancy
  57. Head ultrasound scans on babies in the Neonatal Critical Care Unit
  58. Healthy eating during pregnancy
  59. Heavy Menstrual Bleeding
  60. Hepatitis B and C during pregnancy
  61. Hepatitis B immunisation and your baby
  62. Herpes and pregnancy
  63. HIV and pregnancy
  64. Hypoglycaemia in newborn babies
  65. Immunisation
  66. Induction of labour
  67. Information for doulas and support people at Mater Mothers’ Hospital
  68. Isolation
  69. Labour and birth information
  70. Labour and birth—an assisted vaginal birth
  71. Labour and birth—cord clamping
  72. Labour and birth—sterile water injections for relief of back pain in labour
  73. Labour and birth—threatened preterm labour
  74. Labour and birth—warm water immersion and water birth
  75. Mater Mothers' first aid for babies
  76. Mater Mothers' Parenting Support Centre
  77. Mirena
  78. Miscarriage
  79. Miscarriage—threatened
  80. Molar pregnancy
  81. Neonatal Critical Care Unit
  82. Newborn screening test
  83. Paced Bottle Feeding
  84. Pain management—after childbirth
  85. Pain management—with oxycodone
  86. Pap smear
  87. Parent information: Pulse oximetry screening
  88. Pasteurised donor human milk (PDHM)—information for recipient parents
  89. Pastoral Care services
  90. Pelvic girdle pain—physiotherapy hints to relieve pain
  91. Perineal massage
  92. Postpartum haemorrhage
  93. Pregnancy Assessment Centre
  94. Pregnancy—Carpal tunnel syndrome
  95. Pregnancy—Chorionic villus sampling (CVS) and amniocentesis
  96. Pregnancy—correct use of seatbelts
  97. Pregnancy—fees for maternity services for self-insured women
  98. Pregnancy—having your baby at Mater Mothers' Private Brisbane
  99. Pregnancy—high blood pressure
  100. Pregnancy—information for women and families
  101. Pregnancy—iron deficiency anaemia
  102. Pregnancy—monitoring your baby in the antenatal ward
  103. Pregnancy—morning sickness and hyperemesis
  104. Pregnancy—thumb and wrist pain
  105. Pregnancy—vulval varicosities
  106. Pregnancy—wellbeing in pregnancy: coping and stress management
  107. Pregnancy—your baby’s movements and what they mean
  108. Preparing for pregnancy—planning ahead
  109. Preterm pre-labour rupture of membranes
  110. Preterm pre-labour rupture of membranes
  111. Reducing your baby’s pain during invasive tests or procedures
  112. Safety and security for your new baby
  113. Shoulder dystocia
  114. Skin to skin contact for newborn babies
  115. Skin-to-skin (kangaroo) care for babies in the Neonatal Critical Care Unit
  116. Sleeping babies safely
  117. Smoking during pregnancy and breastfeeding
  118. Social Work Services
  119. Testing for Down syndrome and other chromosome abnormalities
  120. The Mater Centre for Maternal Fetal Medicine
  121. Tongue-tie
  122. Twin to twin transfusion syndrome
  123. Twins, triplets and more
  124. Ultrasound scan—fetal growth scan
  125. Ultrasound scan—inconclusive result
  126. Ultrasound scan-your 18 to 20 week scan
  127. Vaccination recommendations during pregnancy
  128. Vitamin D deficiency
  129. Vitamin K and your baby
  130. Whooping cough immunisation and your baby
  131. Women’s health—chronic pelvic pain
  132. Women's health - prolapse
  133. Women's health - stress urinary incontinence
  134. Women's healthcare in a Catholic Hospital
  135. Women's health—physiotherapy for pelvic floor dysfunction
  136. Your guide to staying safe while in hospital

Facilities and services

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z

A

Allied health

If you need to speak to a dietician, social worker, physiotherapist or occupational therapist, please speak to your obstetrician.

Automatic Teller Machine (ATM)

An ATM is located outside the front entrance of Mater Mothers' Hospital on level 5.

B

Breastfeeding Support Service

The experienced midwives caring for you and your baby on the postnatal ward are able to provide you with breastfeeding information, assistance and support to help you establish and maintain your lactation. If you, or your baby, have a complex breastfeeding problem, your midwife or obstetrician will refer you to Mater Mothers' Hospital's Breastfeeding Support Service.

The service, located on level 7, is a specialist service available to you during your hospital stay, as well as a support service, after your return home. The service is run by lactation consultants who are experienced in caring for newborn, preterm and special needs babies. For further information or to make an appointment, please speak to your midwife or see Mater's brochure: Breastfeeding Support Service.

C

Café

Mater Mothers' Hospitals' Café is located on level 5 and is open between 6.30 am and 6.30 pm Monday to Friday and between 8 am and 5 pm on weekends and public holidays. It offers hot and cold drinks, sandwiches, cakes and other items, including some hot food.

Chapel

Mater Mothers' Hospital's Chapel is located on level 5 and is open to patients, relatives and visitors. The Chapel provides a quiet, reverent place for meditation and prayer.

Chaplains

Sacraments are available on request—representatives from most Christian denominations and other religions can be contacted. Please ask your midwife or nurse to arrange this for you.

Coffee Club

There is a Coffee Club located opposite Mater Hospital Brisbane on Stanley Street. Their opening hours are 6:30 am to 5 pm Monday to Friday; 8 am to 3 pm Saturdays and closed on Sundays and public holidays.

Cleaning services

Your room will be serviced daily by our housekeeping staff.

Compliments, comments and concerns

We are always pleased to receive positive feedback or compliments regarding the care you received during your stay. However, it is equally important that you let us know if you have any concerns or problems regarding your stay.

Most problems you may experience in hospital can be easily addressed by speaking to your midwife or the Midwifery Unit Manager.

If you have a question or problem which has not received attention please contact our Patient Representative on 07 3163 8303.

Confidentially

Mater Mothers' Hospital has regulations and work practices in place to ensure that your personal health information is correct and that it is handled in an ethical and lawful manner. Mater's privacy policy is available on request from the patient information privacy officer or through our website www.mater.org.au

D

Discharge

The discharge time from Mater Mothers' Private Hospital is 10 am each day. Please ensure that you have pre-arranged for someone to be available to pick you up at 10 am on your anticipated day of discharge.

E

Electrical equipment

Please do not use electrical equipment such as hairdryers or computers, unless the equipment has been checked and tagged by an accredited electrician before it is brought into the hospital.

Faulty equipment could be a potential safety hazard and may interfere with life-saving or monitoring equipment.

Any electrical equipment that you bring with you to hospital remains your responsibility.

Emergency procedures

If an emergency arises, please remain by your bed or just outside your door until a staff member explains what to do. All staff are trained in emergency procedures. Do not use the lifts in the event of a fire.

Educational programs

Educational DVDs and patient information for new parents are available free of charge and on demand via the touch screen Patient entertainment system in your room. The midwife or nurse caring for you will show you how to operate this system.

It is necessary to accept the terms and conditions to access patient information and educational DVDs; however, you will not be charged for this free service.

F

Food

Facilities are available for buying drinks or snacks throughout Mater's campus:

  • Mater Mothers' Hospital Café is located on level 5 and sells hot and cold drinks and a variety of sweet and savoury snacks.
  • Vending machines are located on level 5 behind the café.
  • Jacobs Well Café is located on level 1, Salmon Building, Raymond Terrace (level 1is accessed via Stanley Street).
  • Hana Sushi is located on level 1, Salmon Building.
  • McAuley Café is located on Level 2, Mater Hospital Brisbane.
  • Subway, Coffee Club, Mater News Central and Dose are situated on the ground floor, Mater Private Clinic, Stanley Street next to Mater Hill busway
  • Chloe's Café is located on level six, Mater Private Hospital Brisbane.
  • An IGA supermarket and a variety of takeaway outlets are located at Princess Plaza on Annerley Road.
  • A Coles supermarket is located on the corner of Stanley Street and Ipswich Road beneath Gabba Central building.
  • South Bank Parklands is about a ten minute walk and has a multitude of restaurants and cafés.

Footprints

Gold and silver dusted footprints of your baby's feet are available for a small fee. Please ask the ward receptionist to arrange this service for you.

I

Interpreters

Interpreter services are available. Please ask your midwife to arrange a booking if you require access to this service.

L

Laundry

A washing machine and dryer are provided, on each ward, for your personal laundry, which is located on the right hand side as you enter the postnatal ward.

Lights

An over bed light is operated from the nurse call handset. A night light, operated by the wall switch, is also available, which provides a gentle light. All other lights are operated from the wall switches.

M

Mater Foundation

Mater Foundation is the fundraising and community relations department of Mater Health Services. For more information on Mater Foundation activities and events please visit www.materfoundation.org.au

Meals

A buffet-style meal service is available at Mater Mothers' Private Hospital, which allows you to select your meal at the time of service and not have to order in advance. The buffet will be situated close to your room for easy access.

Breakfast will consist of a full selection of cooked hot breakfast items, cereals, fruit, juices, yoghurt, toast and spreads. Lunch and dinner will have the option of three hot main meals or salad, side salads, sandwiches as well as desserts and fresh fruit.

If you have been prescribed a therapeutic diet, you will receive a specific menu that has been modified to meet your particular dietary requirements.

Your partner may have meals with you—these are available for an additional charge. Your midwife or nurse will explain how you can order your meals for your partner.

Medications

Please ensure all medication that you bring into the hospital is in the original packaging with your prescription label attached.

N

Noise

Mobile phones may be used in your room but should not be used in the corridors. Please be considerate of other mothers and babies, when using mobile phones and during visiting hours, especially if you have children visiting you.

Nurse call buzzer

The nurse call buzzer is the green button on your handset. Please press the button once only when you require assistance from your midwife. This will alert the midwife caring for you via a unique paging system. Your call will also be highlighted on the electronic screens in the corridors.

For urgent attention, for you or your baby, please press the green button three (3) times.

P

Parking

Parking is available in Mater's Hancock Street Car Park and Mater Hill car parks. These multi-level car parks are automated, which means patrons are required to pre-pay for parking prior to exiting. For your convenience, several pay stations are positioned at prominent locations in all four car parks.

Please note: Hancock Street Car Park uses a 'smart card' ticketing system. These cards may only be used at Hancock Street Car Park. In addition to being able to pay for parking at pay stations located in the lift lobbies prior to exit, if you park within Hancock Street Car Park and wish to use a credit card, you may pay for parking at the exit stations as you leave the car park.

Weekly parking ticket options

There are three options available to you:

  1. A five day ticket—for five consecutive days, with multi-entry and exits in the one day.
  2. A three day ticket—for three consecutive days, with multi-entry and exits in the one day.
  3. A five exit ticket—valid for five single exits, for up to two months.

You can purchase a weekly parking ticket from the service centres in two locations—Level 1, Hancock Street Car Park for use in Hancock Street Car Park only and Level 4, Mater Hill West Car Park for use in Mater Hill and the Mater Medical Centre car parks.

For further information re parking costs please see the car park attendants at the service centres. The service centre hours of operation are as follows:

  • Hancock Street Car Park: 7.30 am to 9.30 pm Monday to Friday; 8 am to 9 pm on weekends.
  • Mater Hill car parks: 6.30 am to 9.30 pm Monday to Friday; 8 am to 9 pm on weekends
  • Please note: the service centres may be unattended between 6.30 pm and closing but the car park attendants are still available to help you. Please use the call button at the service centre to call for assistance. On public holidays please check the hours of operation sign for each service centre.

Pastoral care

Pastoral care staff are available throughout the day and evening during your stay. Respecting the beliefs of all patients, our pastoral care team provides emotional and spiritual support to individuals and families through prayer, sacraments and providing a listening ear. All discussions with pastoral care staff are kept in strict confidence.

Pastoral care workers are available between 7.30 am and 5 pm Monday to Friday and between 9 am to 5 pm Saturday, Sundays and public holidays. If you would like to get in touch with a pastoral care worker please ask your midwife.

Patient lounge

For the convenience of our women and their partners only, tea and coffee making facilities are located in the patient lounge.

Visitors may obtain refreshments from the many cafes located across Mater's campus.

Pharmacy

Mater Pharmacy offers a unique level of service and advice which is clinically excellent. Non-prescription items can be ordered directly by contacting Mater Private Hospital's pharmacy on extension 1817 or 1872. The pharmacy also provides a breast pump hire service.

Mater Pharmacy has two convenient locations on the Mater South Brisbane campus offering a broad range of products including skin care, toiletries, cosmetics, fragrance, jewellery as well as giftware.

Mater Pharmacy, Level 2, Salmon Buiding, and Level 6, Mater Private Hospital Brisbane.

For more information visit their website pharmacy.mater.org.au

R

Rest period

Every day, between 1 pm and 3 pm. we encourage you to rest by providing a quiet environment. Please consider turning off your mobile phone at this time so you and your baby can have some undisturbed rest. Your partner or support person may visit during this time—other visitors are not permitted during rest period.

S

Security and safety

All Mater employees wear a photo identification badge that should be easily visible with the person's name and title large enough to be readily identifiable. Do not allow your baby to be taken from your presence for any reason by anyone not wearing valid identification. Do not leave your baby unattended in your room. For further information please see Mater's brochure Baby—safety and security

Each postnatal floor has a closed door security system. Your partner and visitors will need to press the intercom located near the entrance doors and speak to our staff before entering the ward.

The ground floor doors are locked between the hours of 8.30 pm and 6 am. There is an intercom beside the front doors on level 5 that can be used to connect with main reception to gain entry.

Signage

By displaying the do not disturb sign on your door, no-one should enter your room unless it is imperative. Please be aware that your meals, snacks and refreshments will not be delivered, and your room will not be service, until the sign is altered.

Smoking

Smoking is not permitted in Mater hospital buildings.

Smoking near your baby is not recommended. If you wish to smoke you must have a family member to care for your baby while you are out of your room. To access the designated smoking area, exit the hospital through the front door on level 5 and continue down the ramp. The smoking area is located to the right of the ramp and adjacent to the Duncombe Building.

Subway

Subway is located opposite Mater Hospital Brisbane on Stanley Street. The opening hours are between 8 am and 10 pm Monday to Friday; 8 am to 9 pm Saturdays and Sundays and 9 am to 7 pm public holidays.

T

Taxis

If you require a taxi to take you home, please inform your midwife and they will arrange this for you. Please allow approximately a two hour waiting time for taxis fitted with a baby capsule.

Telephones

Room phones—for your convenience, all maternity inpatient rooms have a phone. Please dial '0' for an outside line. Local calls are free of charge; however, you will need to purchase a phone card to make STD or ISD calls. These can be purchased from the vending machine located on level 5. The ringing volume can be adjusted by the control located near the base of the phone.

Mobile phones—are permitted on the wards and in your room but are not to be used in the corridors as the noise may disturb other patients. Please place your mobile phone on silent when you are in birth suite or visiting the Neonatal Critical Care Unit.

Public phones—are located on level 5, Mater Mothers' Hospital and level 2, Mater Hospital Brisbane. Phone cards can be purchased from the vending machine located on level 5, Mater Mothers' Hospital.

Television

Your television is a touch screen system. The instructions on how to use the system are accessed by using the help button at the bottom of the screen and selecting User guide.

Toiletries and personal supplies

You will need to provide your own personal toiletries and other requirements including sanitary pads, baby wipes and tissues. Baby nighties are available for you to use during your stay but you are welcome to dress your baby in your own baby clothes should you choose to do so.

Transportation

Mater Hill bus stop (part of the South-East Busway) is located beside Mater Private Hospital in Stanley Street. Buses leave regularly for the city centre and Brisbane southern suburbs from this stop. The South Bank train station is a five minute walk from Mater Mothers' Hospital.

V

Valuables

As Mater Mothers' Hospital is unable to accept liability for losses, please bring essential items only. There is a small lockable drawer in your room for necessities such as small amounts of money or a watch.

Vases

Vases are stored in the patient laundry which is located on the right hand side as you enter the postnatal ward. There is a limited supply of vases so please return them to the laundry before discharge. Please see ward reception if there are no vases available.

Visitors

Visitors are welcomed during visiting hours, 10 am to 1 pm and 3 pm to 8 pm daily.

We recommend limiting the number of visitors to ensure you and your baby get time to rest. Please encourage your visitors to telephone before they come so you can suggest a time convenient for you and your baby. Your partner or support person can visit at any time. Please also ensure that any children are supervised at all times.

Visitors should only cuddle your baby with your permission and must wash their hands before doing so. For the health and safety of you and your baby, and other mothers and babies, please ask your family and friends not to visit of they have an infectious illness or have recently had contact with an infectious disease.

The visitor toilets are located on each floor.

Volunteers

Mater volunteers make a valuable contribution to the care of our patients and are easily recognised by the navy blue vests or blue polo shirts they wear. Volunteers help on the wards each day with a range of task.

Frequently asked questions

When are the visiting hours?

Visiting hours are between 10 am and 1 pm, and 3 pm and 8 pm every day. Your partner or support person may visit at any time.

How do I use the phone in my room?

Local calls can be made free of charge—just dial '0' for an outside line. However, you will need a phone card to make interstate or international calls. Phone cards are available for purchase in the vending machines located on level 5, Mater Mothers' Hospital.

Are my meals delivered to my room?

A buffet-style meal service is available at Mater Mothers' Private Hospital, which allows you to select your meal at the time of service. The buffet will be situated close to your room for easy access. Breakfast will consist of a full selection of cooked hot breakfast items, cereals, fruit, juices, yoghurt, toast and spreads. Lunch and dinner will have the option of three hot main meals or a salad, side salads and sandwiches as well as desserts and fresh fruit.

If you have been prescribed a therapeutic diet, you will receive a specific menu that has been modified to meet your particular dietary requirements.

Your partner may have meals with you—these are available for an additional charge. Your midwife or nurse will explain how you can order your meals for your partner.

Where can I get a vase?

Vases are stored in the patient laundry which is located on the right hand side as you enter the postnatal ward. There is a limited supply of vases so please return them to the laundry before discharge. Please see ward reception if there are no vases available.

Where is the designated smoking area?

Exit the hospital through the front door on level 5 and continue down the ramp. The smoking area is located to the right of the ramp and adjacent to the Duncombe Building. You must have someone to care for your baby if you wish to leave your room to smoke.

Where can I make a tea or coffee?

Tea and coffee making facilities are available in the patient lounge for women and partners only. Visitors may purchase refreshments from the café on level 5.

Where can I get a clean towel?

Please speak to your midwife if you require additional linen.

Where can I get a clean blanket for my baby?

Please speak to your midwife or nurse if you require additional baby linen.

Can I take my baby off the ward?

If you are going to another floor to attend an education session then you may take your baby with you; please let your midwife or nurse know. Your baby must remain in their cot, with the cot flat, when being transported to another area of the hospital. For more information about the safety and security of your baby please see Mater's brochure Baby—safety and security

Can I leave my baby in my room unattended?

If you only need to use the toilet or the shower then you may leave your baby beside your bed. However, if you need to leave the ward for any reason, you will need to have a family member to care for your baby. For more information about the safety and security of your baby please see Mater's brochure Baby—safety and security

Where can I get a trolley to take my luggage to my car?

Please ask your midwife or the receptionist to get you a trolley to use at the time of discharge. Please remember to return the borrowed trolley to ward reception on the floor you were discharged from.

Mater acknowledges consumer consultation in the development of this patient information.
Mater Doc Num: PI-CLN-430082
Last modified 16/1/2020.
Consumers were consulted in the development of this patient information.
Last consumer engagement date: 29/8/2014
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Please note: we will endeavour to respond to your enquiry within five (5) business days. If you are seeking urgent medical advice or information specific to your personal circumstances, please consult your primary healthcare provider. In an emergency, please phone 000.