Directory of services
Welcome to Mater Mothers' Hospital
At Mater Mothers' Hospital our professional and experienced staff are committed to making your stay comfortable and informative. This directory of services will provide you with details on the information and facilities available to you, during your hospital stay, to assist you in caring for yourself and your new baby and to prepare you for going home.
Midwifery and nursing care
During your stay on the postnatal ward you will have two or three rotations of midwives and nurses caring for you each day. Oncoming staff will receive a handover from the staff going off duty, at your bedside. This will enable you to meet the new staff and be personally involved in any plans for your care; please do not hesitate to ask your midwife or nurse any questions, at any time. If you happen to be asleep, this handover will take place outside your room.
Your midwife or nurse will regularly round (check) on you, and your baby, throughout the day and (quietly) at night. This means that your midwife or nurse will have frequent contact with you so that your needs or requests may be anticipated.
Information for your partner or support person
Please see Maters' brochure: After birth—information for partners staying overnight
How long will I stay in hospital?
It is important to plan for your discharge as early as possible after the birth of your baby to ensure all the necessary arrangements for your post-hospital care and transport home are made.
Most women, who are medically fit and eligible for midwifery home visits, can be discharged as early as six hours following an uncomplicated vaginal birth and as early as 48 hours following an uncomplicated caesarean birth, as it is well recognised that women are able to rest and recuperate more effectively in the comfort and privacy of their own home.
Those women who have a complicated birth and/or are not eligible for homecare, are usually medically ready to go home between 48 and 72 hours following a vaginal birth and between 72 and 96 hours following a caesarean birth.
A doctor or midwife will check the wellbeing of you and your baby before you both leave the hospital.
Preparing for going home
To ensure that you are prepared for going home with your new baby, you will be provided with:
The discharge time from Mater Mothers' Hospital is 10 am each day. Please ensure that you have prearranged for someone to be able to collect you at 10 am on your anticipated day of discharge. If you perceive any problems with these requirements, please inform your midwife as early as possible so that other arrangements may be made.
Please ensure that you have pre-arranged for someone to be available to pick you up at 10 am on your anticipated day of discharge.
Queensland legislation requires that all children from birth to seven years are placed in an approved age-appropriate child restraint that is installed according to the manufacturer's instructions. Please ensure that your baby's restraint has been fitted prior to discharge and that you are familiar with using it correctly. For further information on child restraint laws please see Mater's brochure: Child safety restraints .
Maternity homecare program
Mater's Maternity homecare program allows you to begin your family life in the comfortable, familiar and private surroundings of your home while being supported and educated by specifically trained visiting midwives. This program is available to women who go home within 72 hours following a vaginal birth, or within 96 hours following a caesarean birth.
You can chose to take part in this program at any stage of your pregnancy—talk to your midwife about this program and she will advise whether you live in the designated homecare area.
Universal postnatal follow-up
Mater Mothers' Hospital offers follow up contact to all women who birthed their baby at Mater:
- If you live within the homecare area but stay in hospital longer than the criteria specified for homecare, a midwife will contact you by phone to arrange a visit after day seven.
- If you live outside the homecare area you will be contacted, by phone, after day seven.
Being a new parent is an exciting and busy time. So that we may help you to learn as much as possible about feeding and caring for your new baby we ask that your family and friends only visit during the following times:
- 10 am to 1 pm every day
- 3 pm to 8 pm every day
Your partner or support person can visit at any time; however, we recommend limiting the number of other visitors to ensure you and your baby get time to rest. Please encourage your visitors to telephone before they come so you can suggest a time convenient for you and your baby. Please also ensure that any children are supervised at all times.
Visitors should only cuddle your baby with your permission and must wash their hands before doing so. For the health and safety of you and your baby, and other mothers and babies, please ask your family and friends not to visit if they have an infectious illness or have recently had contact with an infectious disease.
Visitor's toilets are located on each floor.
Between 1 pm and 3 pm every day we provide a quiet environment that allows you to rest. Visitors are not permitted during rest period with the exception of your partner or support person. Telephone calls are diverted to ward reception during this time and we suggest you turn off your mobile phone.
A range of educational DVDs are available for you to watch, free of charge, on the touch screen television in your postnatal room. These DVDs are available on demand so you can view your chosen program at a time convenient to you. The midwife or nurse caring for you will show you how to operate this system.
It is necessary to accept the terms and conditions to access patient information and educational DVDs; however, you will not be charged when accessing these DVDs.
A guide to breastfeeding (29 minutes)
This film aims to provide you with encouragement and support to help you establish and maintain breastfeeding.
After the birth of your baby (32 minutes)
This film aims to prepare you for some of the practical aspects of your new role as a parent. We will provide you with information relevant to your stay in hospital following the birth of your baby, and what you may expect when you return home.
Neonatal Critical Care Unit (27 minutes)
This film orientates you to the Neonatal Critical Care Unit and includes practical information about how you can be a partner in caring for your baby
Baby handling (18 minutes)
This film provides parents with practical demonstrations about how to hold and handle your baby in ways that are helpful for your baby's wellbeing and development.
Post-vaginal birth mobility (14 minutes)
This film may hHelp your back, tummy and pelvic floor recover as soon as possible by moving carefully and reducing strain as you care for your baby in the early days after birth.
Post caesarean mobility (16 minutes)
This film may assist your own recovery by moving, getting in and out of bed and caring for your baby as comfortably as possible in the early days after your caesarean birth.
Your changing body (17 minutes)
This film provides information to help you improve how you move and breathe, exercise safely and appropriately before and after birth, use postural stretches to alleviate and prevent general aches and pains and find comfortable working and resting positions during and after pregnancy.
Life skills and labour (17 minutes)
This film explores the skills that women and partners can use in labour and throughout life, such as relaxation, massage and how to break the panic cycle.
Patient information—A to Z list of titles
A comprehensive range of pregnancy, childbirth and parenting information is available free of charge and on demand via the touch screen Patient entertainment system in your room. The midwife or nurse caring for you will show you how to operate this system.
It is necessary to accept the terms and conditions to access patient information and educational DVDs; however, you will not be charged for this free service.
For a full list of titles, please see the A to Z list below.
A - B - C - D - E - F - G - H - I - L - M - N - P - R - S - T - U - V - W - Y
- After birth—bladder assessment
- After birth—care of the new mother
- After birth—care of your new baby
- After birth—Child Health Clinics
- After birth—family planning decisions
- After birth—information for new parents
- After birth—information for partners staying overnight
- After birth—Length of stay in hospital
- After birth—maternity homecare program
- After birth—planning postnatal appointments with your GP
- After birth—reducing your baby’s pain during invasive tests or procedures
- After birth—third and fourth degree perineal tears
- Alcohol use during pregnancy and breastfeeding
- Amphetamine use during pregnancy and breastfeeding
- Antenatal education—birthing and babies
- Antenatal, postnatal and women's health
- Antidepressant medication during pregnancy and breastfeeding
- Babies requiring a blood transfusion
- Baby—handling your new baby
- Baby—intravenous or intramuscular antibiotics
- Baby—jaundice and phototherapy
- Baby—Kangaroo Mother Care
- Baby—kidney pelvis dilatation
- Baby—newborn screening test
- Baby—retinopathy of prematurity
- Baby—rooming-in before taking your preterm baby home
- Baby—safe sleeping
- Baby—safety and security
- Baby—your preterm baby
- Bed rest—occupational therapy
- Before and after
- Bereavement Support Program
- Birth options after a previous caesarean section
- Breastfeeding and your new baby
- Breastfeeding policy
- Breastfeeding support at Mater Mothers' Hospital
- Breastfeeding—a decision aid
- Breastfeeding—antenatal expression of colostrum
- Breastfeeding—blocked ducts and mastitis
- Breastfeeding—breast pump hire outlets
- Breastfeeding—expressing breast milk
- Breastfeeding—expressing kits for electric breast pumps
- Breastfeeding—how to know if your baby is getting enough breast milk
- Breastfeeding—how to know when your baby is ready to feed
- Breastfeeding—managing biting
- Breastfeeding—managing breast refusal
- Breastfeeding—skin to skin contact
- Breastfeeding—what should breast milk look like?
- Breastfeeding—with infectious diseases
- Caesarean birth
- Caesarean birth—emergency
- Cannabis use during pregnancy and breastfeeding
- Catheterisation—clean intermittent catheterisation
- CHAMP Clinic
- Child safety restraints
- Dental health and pregnancy
- Diabetes and Pregnancy
- Dog, baby and you—bringing your baby home
- Down Syndrome—Trisomy 21
- Drug use—preventing relapse
- Early Pregnancy Assessment Unit
- Early pregnancy loss—sensitive care at a difficult time
- Ectopic pregnancy
- Edward Syndrome—Trisomy 18
- Fertility services at Mater Mothers’ Hospitals
- First aid for babies course
- Formula feeding
- Gestational diabetes
- Gestational Diabetes Education Clinic
- Group B streptococcus and pregnancy
- Healthy eating during pregnancy
- Healthy start to pregnancy—workshop
- Hepatitis B and C during pregnancy
- Hepatitis B immunisation and your baby
- Herpes and pregnancy
- HIV and pregnancy
- Induction of labour
- Labour and birth—an assisted vaginal birth
- Labour and birth—cord clamping
- Labour and birth—information for women and families
- Labour and birth—sterile water injections for relief of back pain in labour
- Labour and birth—third stage
- Labour and birth—third stage
- Labour and birth—threatened preterm labour
- Labour and birth—warm water immersion
- Labour and birth—what to bring to hospital
- Molar pregnancy
- Neonatal Abstinence Syndrome
- Neonatal Critical Care Unit
- Neural tube defects—Spina bifida, Anencephaly and Encephalocele
- Pain management—after childbirth
- Pain management—understanding acute pain
- Pain management—with oxycodone
- Pain management—with tramadol
- Pap smear
- Pastoral Care services
- Patau Syndrome—Trisomy 13
- Pelvic joint pain—physiotherapy hints to relieve pain
- Perineal massage
- Placenta and umbilical cord
- Pregnancy-amniotic fluid
- Pregnancy—breech presentation at term
- Pregnancy—Carpal tunnel syndrome
- Pregnancy—choices of maternity care
- Pregnancy—Chorionic villus sampling (CVS) and amniocentesis
- Pregnancy—correct use of seatbelts
- Pregnancy—external cephalic version
- Pregnancy—having your baby at Mater Mothers' Hospital
- Pregnancy—high blood pressure
- Pregnancy—information for women and families
- Pregnancy—iron deficiency anaemia
- Pregnancy—Midwifery Group Practice
- Pregnancy—monitoring your baby in the antenatal ward
- Pregnancy—morning sickness and hyperemesis
- Pregnancy—preterm pre labour rupture of membranes
- Pregnancy—refugee maternity service
- Pregnancy—term pre labour rupture of membranes
- Pregnancy—testing for Down Syndrome and other chromosome abnormalities
- Pregnancy—thumb and wrist pain
- Pregnancy—vulval varicosities
- Pregnancy—wellbeing in pregnancy: coping and stress management
- Pregnancy—young mothers' group practice
- Pregnancy—your baby's movements and what they mean
- Preparing for pregnancy—planning ahead
- Pulse oximetry screening
- Research project—The ICARIS Trial
- Shoulder dystocia
- Smoking during pregnancy and breastfeeding
- Social Work Services
- The Mater Centre for Maternal Fetal Medicine
- The Water Birth study at Mater Mothers’ Hospital
- Twin to twin transfusion syndrome
- Twins, triplets and more
- Ultrasound scan—fetal growth scan
- Ultrasound scan—inconclusive result
- Ultrasound scan—your 18 to 20 week scan
- Vaccination recommendations during pregnancy
- Vitamin D deficiency
- Vitamin K and your baby
- Whooping cough immunisation and your baby
- Women’s health—chronic pelvic pain
- Women’s health—endometrial ablation
- Women’s health—endometriosis
- Women’s health—fibroids
- Women’s health—hysterectomy
- Women’s health—hysteroscopy
- Women’s health—Interstitial cystitis and painful bladder syndrome
- Women’s health—laparoscopy
- Women’s health—laparotomy
- Women’s health—large loop excision of the transformation zone (LLETZ)
- Women’s health—Mirena
- Women’s health—ovarian cysts
- Women’s health—polycystic ovary syndrome
- Women’s health—prolapse
- Women’s health—trial of void
- Women’s health—urinary incontinence
- Women's health-prolapse and urinary incontinence surgery
- Your guide to staying safe while in hospital
- Your new pregnancy after your baby has died
Facilities and services
A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X - Y - Z
If you need to speak to a dietician, social worker, physiotherapist or occupational therapist, please speak to your obstetrician.
Automatic Teller Machine (ATM)
An ATM is located outside the front entrance of Mater Mothers' Hospital on level 5.
Breastfeeding Support Service
The experienced midwives caring for you and your baby on the postnatal ward are able to provide you with breastfeeding information, assistance and support to help you establish and maintain your lactation. If you, or your baby, have a complex breastfeeding problem, your midwife or obstetrician will refer you to Mater Mothers' Hospital's Breastfeeding Support Service.
The service, located on level 7, is a specialist service available to you during your hospital stay, as well as a support service, after your return home. The service is run by lactation consultants who are experienced in caring for newborn, preterm and special needs babies. For further information or to make an appointment, please speak to your midwife or see Mater's brochure: Breastfeeding Support Service.
Mater Mothers' Hospitals' Café is located on level 5 and is open between 6.30 am and 6.30 pm Monday to Friday and between 8 am and 5 pm on weekends and public holidays. It offers hot and cold drinks, sandwiches, cakes and other items, including some hot food.
Mater Mothers' Hospital's Chapel is located on level 5 and is open to patients, relatives and visitors. The Chapel provides a quiet, reverent place for meditation and prayer.
Sacraments are available on request—representatives from most Christian denominations and other religions can be contacted. Please ask your midwife or nurse to arrange this for you.
Compliments, comments and concerns
We are always pleased to receive positive feedback or compliments regarding the care you received during your stay. However, it is equally important that you let us know if you have any concerns or problems regarding your stay.
Most problems you may experience in hospital can be easily addressed by speaking to your midwife or the Midwifery Unit Manager.
If you have a question or problem which has not received attention please contact our Patient Representative on 07 3163 8303.
The discharge time from Mater Mothers' is 10 am each day. Please ensure that you have pre-arranged for someone to be available to pick you up at 10 am on your anticipated day of discharge.
Please do not use electrical equipment such as hairdryers or computers, unless the equipment has been checked and tagged by an accredited electrician before it is brought into the hospital.
Faulty equipment could be a potential safety hazard and may interfere with life-saving or monitoring equipment.
Any electrical equipment that you bring with you to hospital remains your responsibility.
If an emergency arises, please remain by your bed or just outside your door until a staff member explains what to do. All staff are trained in emergency procedures. Do not use the lifts in the event of a fire.
Educational DVDs and patient information for new parents are available free of charge and on demand via the touch screen Patient entertainment system in your room. The midwife or nurse caring for you will show you how to operate this system.
It is necessary to accept the terms and conditions to access patient information and educational DVDs; however, you will not be charged for this free service.
Facilities are available for buying drinks or snacks throughout Mater's campus:
- Mater Mothers' Hospital Café is located on level 5 and sells hot and cold drinks and a variety of sweet and savoury snacks.
- Vending machines are located on level 5 behind the café.
- Jacobs Well Café is located on level 1, Salmon Building, Raymond Terrace (level 1 is accessed via Stanley Street).
- Hana Sushi is located on level 1, Salmon Building.
- McAuley Café is located on Level 2, Mater Hospital Brisbane.
- Subway, Coffee Club, Mater News Central and Dose are situated on the ground floor, Mater Private Clinic, Stanley Street next to Mater Hill busway
- Chloe's Café is located on level six, Mater Private Hospital Brisbane.
- An IGA supermarket and a variety of takeaway outlets are located at Princess Plaza on Annerley Road.
- A Coles supermarket is located on the corner of Stanley Street and Ipswich Road beneath Gabba Central building.
- South Bank Parklands is about a ten minute walk and has a multitude of restaurants and cafés.
Gold and silver dusted footprints of your baby's feet are available for a small fee. Please ask the ward receptionist to arrange this service for you.
Interpreter services are available. Please ask your midwife to arrange a booking if you require access to this service.
A washing machine and dryer are provided, on each ward, for your personal laundry, which is located on the right hand side as you enter the postnatal ward.
An over bed light is operated from the nurse call handset. A night light, operated by the wall switch, is also available, which provides a gentle light. All other lights are operated from the wall switches.
Mater Foundation is the fundraising and community relations department of Mater Health Services. For more information on Mater Foundation activities and events please visit www.materfoundation.org.au
Your meals are freshly prepared each day. Your menu for dinner, breakfast and lunch will be delivered to you between 8 am and 9 am for you to select what you would like to eat. Your meal tray will be delivered to your bedside—breakfast delivery commences at 7.20 am; lunch delivery commences at 12.20 pm and dinner delivery commences at 5.20 pm.
If you have any special dietary requirements please inform your midwife. If you have been prescribed a therapeutic diet, you will receive a specific menu that has been modified to meet your particular dietary needs.
Please ensure all medication that you bring into the hospital is in the original packaging with your prescription label attached.
Mobile phones may be used in your room but should not be used in the corridors. Please be considerate of other mothers and babies, when using mobile phones and during visiting hours, especially if you have children visiting you.
Nurse call buzzer
The nurse call buzzer is the green button on your handset. Please press the button once only when you require assistance from your midwife. This will alert the midwife caring for you via a unique paging system. Your call will also be highlighted on the electronic screens in the corridors.
For urgent attention, for you or your baby, please press the green button three (3) times.
Parking is available in Mater's Hancock Street Car Park and Mater Hill car parks. These multi-level car parks are automated, which means patrons are required to pre-pay for parking prior to exiting. For your convenience, several pay stations are positioned at prominent locations in all four car parks.
Please note: Hancock Street Car Park uses a 'smart card' ticketing system. These cards may only be used at Hancock Street Car Park. In addition to being able to pay for parking at pay stations located in the lift lobbies prior to exit, if you park within Hancock Street Car Park and wish to use a credit card, you may pay for parking at the exit stations as you leave the car park.
Weekly parking ticket options
There are three options available to you:
- A five day ticket—for five consecutive days, with multi-entry and exits in the one day.
- A three day ticket—for three consecutive days, with multi-entry and exits in the one day.
- A five exit ticket—valid for five single exits, for up to two months.
You can purchase a weekly parking ticket from the service centres in two locations—Level 1, Hancock Street Car Park for use in Hancock Street Car Park only and Level 4, Mater Hill West Car Park for use in Mater Hill and the Mater Medical Centre car parks.
For further information re parking costs please see the car park attendants at the service centres. The service centre hours of operation are as follows:
- Hancock Street Car Park: 7.30 am to 9.30 pm Monday to Friday; 8 am to 9 pm on weekends.
- Mater Hill car parks: 6.30 am to 9.30 pm Monday to Friday; 8 am to 9 pm on weekends
- Please note: the service centres may be unattended between 6.30 pm and closing but the car park attendants are still available to help you. Please use the call button at the service centre to call for assistance. On public holidays please check the hours of operation sign for each service centre.
Pastoral care staff are available throughout the day and evening during your stay. Respecting the beliefs of all patients, our pastoral care team provides emotional and spiritual support to individuals and families through prayer, sacraments and providing a listening ear. All discussions with pastoral care staff are kept in strict confidence.
Pastoral care workers are available between 7.30 am and 5 pm Monday to Friday and between 9 am to 5 pm Saturday, Sundays and public holidays. If you would like to get in touch with a pastoral care worker please ask your midwife.
For the convenience of our women and their partners only, tea and coffee making facilities are located in the patient lounge.
Visitors may obtain refreshments from the many cafes located across Mater's campus.
Mater Pharmacy offers a unique level of service and advice which is clinically excellent. Non-prescription items can be ordered directly by contacting Mater Private Hospital's pharmacy on extension 1817 or 1872. The pharmacy also provides a breast pump hire service.
Mater Pharmacy has two convenient locations on the Mater South Brisbane campus offering a broad range of products including skin care, toiletries, cosmetics, fragrance, jewellery as well as giftware.
Mater Pharmacy has partnered with Chemmart allowing customers to access the Chemmart® Rewards Program.
Mater Pharmacy, Level 2, Salmon Building and Level 6, Mater Private Hospital Brisbane.
For more information visit their website pharmacy.mater.org.au
Every day, between 1 pm and 3 pm. we encourage you to rest by providing a quiet environment. Please consider turning off your mobile phone at this time so you and your baby can have some undisturbed rest. Your partner or support person may visit during this time—other visitors are not permitted during rest period.
Security and safety
All Mater employees wear a photo identification badge that should be easily visible with the person's name and title large enough to be readily identifiable. Do not allow your baby to be taken from your presence for any reason by anyone not wearing valid identification. Do not leave your baby unattended in your room. For further information please see Mater's brochure Baby—safety and security
Each postnatal floor has a closed door security system. Your partner and visitors will need to press the intercom located near the entrance doors and speak to our staff before entering the ward.
The ground floor doors are locked between the hours of 8.30 pm and 6 am. There is an intercom beside the front doors on level 5 that can be used to connect with main reception to gain entry.
By displaying the do not disturb sign on your door, no-one should enter your room unless it is imperative. Please be aware that your meals, snacks and refreshments will not be delivered, and your room will not be service, until the sign is altered.
Smoking is not permitted in Mater hospital buildings.
Smoking near your baby is not recommended. If you wish to smoke you must have a family member to care for your baby while you are out of your room. To access the designated smoking area, exit the hospital through the front door on level 5 and continue down the ramp. The smoking area is located to the right of the ramp and adjacent to the Duncombe Buiding.
Subway is located opposite Mater Hospital Brisbane on Stanley Street. The opening hours are between 8 am and 10 pm Monday to Friday; 8 am to 9 pm Saturdays and Sundays and 9 am to 7 pm public holidays.
If you require a taxi to take you home, please inform your midwife and they will arrange this for you. Please allow approximately a two hour waiting time for taxis fitted with a baby capsule.
Room phones—for your convenience, all maternity inpatient rooms have a phone. To use this phone you will need to purchase a phone card. These can be purchased from the vending machine located on level 5.
Please dial '0' for an outside line. The ringing volume can be adjusted by the control located near the base of the phone. Incoming calls will come via the main switch board or through Mater Mothers' Hospital patient enquires.
Mobile phones—are permitted on the wards and in your room but are not to be used in the corridors as the noise may disturb other patients. Please place your mobile phone on silent when you are in birth suite or visiting the Neonatal Critical Care Unit.
Public phones—are located on level 5, Mater Mothers' Hospital and level 2, Mater Hospital Brisbane. Phone cards can be purchased from the vending machine located on level 5, Mater Mothers' Hospital.
Your television is a touch screen system. The instructions on how to use the system are accessed by using the help button at the bottom of the screen and selecting User guide.
Toiletries and personal supplies
You will need to provide your own personal toiletries and other requirements including sanitary pads, baby wipes and tissues. Baby nighties are available for you to use during your stay but you are welcome to dress your baby in your own baby clothes should you choose to do so.
Mater Hill bus stop (part of the South-East Busway) is located beside Mater Private Hospital in Stanley Street. Buses leave regularly for the city centre and Brisbane southern suburbs from this stop. The South Bank train station is a five minute walk from Mater Mothers' Hospital.
As Mater Mothers' Hospital is unable to accept liability for losses, please bring essential items only. There is a small lockable drawer in your room for necessities such as small amounts of money or a watch.
Visitors are welcomed during visiting hours, 10 am to 1 pm and 3 pm to 8 pm daily.
We recommend limiting the number of visitors to ensure you and your baby get time to rest. Please encourage your visitors to telephone before they come so you can suggest a time convenient for you and your baby. Your partner or support person can visit at any time. Please also ensure that any children are supervised at all times.
Visitors should only cuddle your baby with your permission and must wash their hands before doing so. For the health and safety of you and your baby, and other mothers and babies, please ask your family and friends not to visit of they have an infectious illness or have recently had contact with an infectious disease.
The visitor toilets are located on each floor.
Mater volunteers make a valuable contribution to the care of our patients and are easily recognised by the navy blue vests or blue polo shirts they wear. Volunteers help on the wards each day with a range of task.
Frequently asked questions
When are the visiting hours?
Visiting hours are between 10 am and 1 pm, and 3 pm and 8 pm every day. Your partner or support person may visit at any time.
How do I use the phone in my room?
Local calls can be made free of charge—just dial '0' for an outside line. However, you will need a phone card to make interstate or international calls. Phone cards are available for purchase in the vending machines located on level 5, Mater Mothers' Hospital.
Are my meals delivered to my room?
A buffet-style meal service is available at Mater Mothers' Private Brisbane, which allows you to select your meal at the time of service. The buffet will be situated close to your room for easy access. Breakfast will consist of a full selection of cooked hot breakfast items, cereals, fruit, juices, yoghurt, toast and spreads. Lunch and dinner will have the option of three hot main meals or a salad, side salads and sandwiches as well as desserts and fresh fruit.
If you have been prescribed a therapeutic diet, you will receive a specific menu that has been modified to meet your particular dietary requirements.
Your partner may have meals with you—these are available for an additional charge. Your midwife or nurse will explain how you can order your meals for your partner.
Where can I get a vase?
Vases are stored in the patient laundry which is located on the right hand side as you enter the postnatal ward. There is a limited supply of vases so please return them to the laundry before discharge. Please see ward reception if there are no vases available.
Where is the designated smoking area?
Exit the hospital through the front door on level 5 and continue down the ramp. The smoking area is located to the right of the ramp and adjacent to the Duncombe Buiding. You must have someone to care for your baby if you wish to leave your room to smoke.
Where can I make a tea or coffee?
Tea and coffee making facilities are available in the patient lounge for women and partners only. Visitors may purchase refreshments from the café on level 5.
Where can I get a clean towel?
Please speak to your midwife if you require additional linen.
Where can I get a clean blanket for my baby?
Please speak to your midwife or nurse if you require additional baby linen.
Can I take my baby off the ward?
If you are going to another floor to attend an education session then you may take your baby with you; please let your midwife or nurse know. Your baby must remain in their cot, with the cot flat, when being transported to another area of the hospital. For more information about the safety and security of your baby please see Mater's brochure Baby—safety and security
Can I leave my baby in my room unattended?
If you only need to use the toilet or the shower then you may leave your baby beside your bed. However, if you need to leave the ward for any reason, you will need to have a family member to care for your baby. For more information about the safety and security of your baby please see Mater's brochure Baby—safety and security
Where can I get a trolley to take my luggage to my car?
Please ask your midwife or the receptionist to get you a trolley to use at the time of discharge. Please remember to return the borrowed trolley to ward reception on the floor you were discharged from.
Mater acknowledges consumer consultation in the development of this patient information.
Last modified 21/4/2016.