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Welcome to Mater Hospital Brisbane

Mater Hospital Brisbane

MAHMater Hospital Brisbane is one of Brisbane’s leading health facilities for non-insured patients. It is built on a foundation of clinical excellence and a commitment to safe, compassionate care, that is:

  • quality focused
  • technologically advanced
  • customised to patients’ needs and lifestyles.

Mater Hospital Brisbane provides a wide range of surgical, medical and cancer services to noninsured patients. It features a 24-hour emergency department, intensive and coronary care units, day surgery, day oncology, day respite and busy medical, cancer and surgical units.

The hospital’s Division of Medicine offers specialist services in respiratory medicine, endocrinology, gastroenterology, nephrology, cardiology, infectious diseases, dermatology, rheumatology, general surgery and medicine.

Modern facilities accommodate inpatients, outpatients, and day-only patients. General surgery is complemented by recognised surgical expertise in women’s health, orthopaedics, urology, ophthalmology, vascular surgery, oral/faciomaxillary surgery, colorectal surgery, plastic surgery, ear/nose and throat surgery and dermatology.

While in hospital, patients also have access to a range of allied health practitioners, pharmacy, hairdressing, and chaplaincy services. For more information about Mater Hospital Brisbane please telephone 07 3163 8111.

Visiting hours

11 am to 1 pm and 3 pm to 8 pm (patient rest period 1 pm to 3pm).

Our Mission

In the spirit of the Sisters of Mercy, Mater Health Services offers compassionate service to the sick and needy, promotes an holistic approach to health care in response to changing community needs and fosters high standards in health-related education and research.

Following the example of Christ the healer, we commit ourselves to offering these services to all without discrimination.

Our Values

  • Mercy: the spirit of responding to one another
  • Dignity: the spirit of humanity, respecting the worth of each person
  • Care: the spirit of compassion
  • Commitment: the spirit of integrity
  • Quality: the spirit of professionalism.

Welcome

At Mater Health Services we understand that being in hospital can be a very stressful experience. This information aims to alleviate some of your concerns in keeping with our Mission to offer compassionate, quality care that promotes dignity while responding to patients’ needs. If you have any questions about your treatment please ask your doctor or nurse.

Our pastoral care team offers a caring support network to all patients. The dedicated members of this team will visit you during your stay and are available at your request to discuss any anxieties or problems that you may have.

Enquiries: 07 3163 8111

Admission information: 07 3163 8759

Emergency admissions

Please go directly to the Mater Hospital Brisbane Emergency Department and report to the triage desk near the entrance.

Facilities and services

Accommodation

If you are staying overnight in hospital, your bed will be in a shared room with a shared ensuite-style bathroom. All wards are air conditioned and some have waiting lounges for visitors. 

Chapel

The Mater Hospital Brisbane chapel is located on level 2 and is available for quiet reflection and prayer.

Coffee shops

Mater coffee shops sell hot and cold food, drinks, sweets, gifts, magazines, and newspapers. For your convenience, McAuley’s Café is located on level 2, Mater Hospital Brisbane and Jacob’s Well is on level 1, Salmon Building.

Interpreter, cultural liaison and other communication services

We acknowledge that different cultures respond in different ways to illness and hospital stays. Interpreter services are available for families from non-English speaking backgrounds and patients with communication disabilities. Please ask your nurse or ward clerk to arrange a visit if:

  • you need a language interpreter or any other help with communication
  • you would like to talk to the Mater Aboriginal and Torres Strait Islander Service Health Liaison Officer
  • you would like to contact the Mater Vietnamese Health Liaison Officer.

Laundry

Clean linen and bath towels will be provided. You will need to make your own arrangements for washing and ironing your personal items. Please ask to speak with a Mater social worker if you don’t have a relative or friend to look after your laundry.

Mail

If you are staying in hospital for more than a few weeks, you can have your mail delivered to you on weekdays. Letters should be addressed with your full name and ward number, care of Mater Hospital Brisbane, Raymond Terrace, South Brisbane, Queensland, 4101.

There is a post box outside the Mater Administration Centre next to Mater Hospital Brisbane and a post office in the Princess Plaza shopping complex on Annerley Road.

Meals

All your meals and drinks will be provided, prepared fresh each day. A nutrition assistant can help you select menu items for the following day if required. Our menus are specially designed by the food services and nutrition and dietetics departments, and are reviewed regularly to meet our patients’ needs.

Pastoral care and chaplains

Pastoral care workers are available every day to provide families with personal, emotional and spiritual support. Sacraments are also available on request. Representatives from most Christian churches and other religions can be contacted. If you would like a pastoral care worker to visit you, please ask a nurse to arrange a visit.

Patient representative

The Mater Patient Representative:

  • is your formal contact for making complaints and compliments about Mater Health Services
  • facilitates and promotes the rights and interests of patients, families and carers
  • coordinates complaints through an agreed process
  • assists patients and staff to understand a complaint and assists in its management and resolution.

Complaints can be made while in hospital to your Nurse Unit Manager.

Complaints will be resolved with Mater staff at the ’point of service’ where possible. The patient representative is available to provide assistance to reach a satisfactory outcome. However, if this is not possible, your complaint will be recorded and forwarded to the relevant authority for review and a response.

For further information please contact the Mater patient representative on 07 3163 8303 or patientrep@mater.org.au and/or the Health Quality Complaints Commission on 07 3120 5999.

Social work

Our friendly, experienced social workers can help you work through any issues faced as a result of your illness, hospitalisation and recovery. They may speak with you privatel or refer you to the right community agencies for more information and help.

Sometimes elderly patients need to be admitted to an aged care facility as a result of hospitalisation. Social workers can organise a member of the aged care assessment team to visit you and help make the appropriate arrangements. If you feel that talking with a social worker will help, please ask your nurse to arrange a visit.

Telephones

Telephones are located beside each bed. You can receive calls, but you will need to purchase a phone card to make an outside call. These cards are available from the patient entertainment company within the hospital. They will come to assist you if you require a phone card. Public telephones are located on most levels of the hospital. Please note that mobile telephones may interfere with medical equipment in the hospital. For the safety and comfort of patients, please switch off your mobile before entering a ward or the Intensive Care Unit.

Television and radio

Patients can access television, radio, music and pay TV based on a fee for service. Support staff will guide you through accessing the various levels of entertainment packages available. Please limit your radio/television noise while other patients are sleeping.

Toilets

Public toilets are located behind the lifts on level 2 and in the Emergency Department waiting area on level 4. Visitors are not permitted to use patients’ toilets in the wards.

Transit Lounge

A lounge area on level 4, near the Emergency Department entrance is available weekdays from 8 am to 5.30 pm. You can wait in the transit lounge for your appointment or transport home. A registered nurse can assist with any needs you may have while waiting.

Volunteers

Mater volunteers assist with a range of tasks, including helping families and visitors find their way around the hospital complex. Volunteers may post letters or do some local shopping for you. Others may help with your meals, or offer personal care such as hand and feet massage. A patient volunteer transport service is also available if you need transport home.

Health services

Allied health care

While you are in hospital, a doctor or nurse may ask an allied health practitioner to visit and assess whether you need additional, specialised help with your recovery. These professionals may include:

  • an audiologist to help with hearing problems, including adjustment and fitting of hearing aids and listening devices
  • a dietitian or nutritionist to work out a normal eating diet or tube nutrition plan based on medical circumstances and/or preferences
  • an occupational therapist to find out what help is required to manage personal care and other tasks while recovering at home
  • a physiotherapist to assist with special treatments that enhance recovery, such as particular breathing exercises or walking aids
  • a social worker to help work through any issues faced as a result of illness, hospitalisation and recovery
  • a speech pathologist to help with communication or swallowing/oral feeding problems.

Medical care

The management of your care is determined by a specialist, and carried out by Mater staff doctors. Medical staff visit patients regularly, and a doctor is available on your ward at all times in case of an emergency.

At your request, the registered nurse caring for you can arrange for a close relative to speak with the doctor on your behalf.

Nursing care

Registered and enrolled nurses will provide your nursing care. A Nurse Unit Manager (NUM) is in charge of each ward and clinical department. If you have any concerns about your care, you may ask to speak to the NUM in charge of your ward.

Pathology

Mater Pathology assistants will take blood samples from you for tests that the doctor has ordered.

Pharmacy

Mater pharmacists will provide any new medications you need during your hospital stay and when you go home.

Radiology

Radiographers will take your X-rays if necessary, including CAT scans. Many procedures are performed in the hospital’s Radiology Department, while some procedures may require you to be transported to and from another facility.

Research

As part of our commitment to developing better outcomes for health care in our hospitals and the community, Mater encourages and supports clinical staff in carrying out quality research projects. You may therefore be approached by staff to participate in a research project.

Audits of our health care practices are regularly undertaken and your cooperation in assisting us to assess our standard of care and health outcomes would be greatly appreciated. However, if you choose not to participate, your decision will not affect the care you receive. All information collected is confidential and identification is removed to protect the privacy of participants.

All research projects must have the approval of the Mater Human Research Ethics Committee. If you have any questions or concerns about a research project, please contact the research project officer or Mater Research Support Centre on 07 3163 1591.

Student training

Mater hospitals are teaching and training hospitals for students in medicine, nursing, allied health and other health care professions. These students may become involved in your care.

Students always work under close supervision and you will be asked to allow them to conduct an interview or examination. You have the right to decline, and your decision will not affect your care. However, your cooperation in allowing students to visit and tend to you would be appreciated. If you have any concerns about student involvement in your care, please speak to the NUM.

Patients’ rights, responsibilities and comments

Please read this brochure before your admission so you understand what to expect from Mater Health Services, and what we expect from you. If you do not receive the brochure with your admission details, please ask a nurse or ward clerk for a copy when you’re admitted to hospital.

Respect for people and property

We ask that you and your family respect the privacy of fellow patients. Please take care with the use of the hospital’s facilities to ensure they can be used safely by future patients and their families. If you wish to make a complaint or pass on a compliment, please refer to the Patient representative section in this booklet.

Enquiries about your welfare

Friends and relatives may enquire about your progress by phoning the hospital on 07 3163 8111 between 7 am and 9 pm. Be assured that only details authorised periodically by medical or nursing staff will be passed on. To help us maintain your privacy, please ask friends and relatives to ask to speak to your nominated next of kin for information about your progress.

Coming to hospital

Preadmission

You will receive a letter from Mater Hospital Brisbane about your admission. Please telephone the booking office on 07 3163 8244 or 07 3163 8466 to confirm the date of your operation or procedure. The booking office is open Monday to Friday from 9 am to 2 pm, and closed on weekends and public holidays.

The admission letter may also ask you to attend a preadmission clinic, usually a week prior to your admission. Remember to allow a few hours for the appointment in case you need tests or X-rays, and bring your:

  • completed health questionnaire
  • completed patient registration form
  • Medicare Card
  • relevant X-rays and letters from your doctor (or similar documents).

Please note: there is a space at the front of this booklet to make a note of your preadmission and admission dates.

Transport and accommodation

Transport to and from hospital via Queensland Ambulance Service is only for patients who are too ill to travel by other means, whose condition would create embarrassment to themselves or others, or whose condition could deteriorate without warning.

You must arrange for someone to drive or accompany you home after your hospital stay, and remain with you overnight if you have had day surgery. Undercover and on street car parking is available, and Mater Health Services is well-serviced by taxis and public transport. For timetables, please call TransLink on 131 230 or visit http://translink.com.au/.

Mater Health Services can arrange for up to four close family members or other nominated support persons to stay at Reg Leonard House, Mater Hill Place or Ronald McDonald House, all of which offer self-contained units within walking distance to the hospital. The rates are quite reasonable and you may qualify for a subsidy. There is also a range of privately operated motel and hotel accommodation near the hospital.

If you do not live in Brisbane and need advice about arranging travel and accommodation for your child’s hospital visits, please contact Mater’s Patient Transit Office on 07 3163 8474 during business hours.

Infection control

The management and staff at Mater Health Services are committed to providing exceptional care through the promotion and implementation of current infection control standards. Please ask your family/visitors to stay home if they have, or have had exposure to, infections such as measles, chickenpox, diarrhoea, or respiratory infections such as influenza. If they need to visit, please ask staff on the ward about any special precautions required.

If you or your visitors have a respiratory illness with a cough please adhere to cough etiquette:

  • cover your mouth when you cough
  • cough or sneeze into a tissue to cover your nose and mouth. Dispose of the tissue immediately
  • ask for a surgical mask
  • keep at arms length from others to prevent further spread of infection
  • wash your hands.

Hand hygiene

Hand washing is the single most effective way of preventing the spread of infection. Please ensure that you wash your hands after any activity that could possibly contaminate your hands and encourage your family/visitors to wash their hands before entering and exiting your room.

The most effective way to wash your hands is with soap and water. Apply the soap and water and rub firmly covering all surfaces of your hands for 10 to 15 seconds. Rinse well and completely dry your hands. Alternatively, apply hand wash gel/spray and rub all over your hands. Allow the gel to dry—do not wash off.

If you notice someone forgets to wash their hands, politely remind them that hand hygiene is important. By doing this you are helping to keep yourself, and others, safe from germs while in hospital.

Thank you for your cooperation in helping Mater maintain high standards of infection control practices.

Your recovery at home

Before coming to hospital, talk to your family and friends about what help you may need during your hospital stay and upon your return home. You may also consider cooking and freezing extra meals in the weeks prior to your surgery, or other time and energy-saving ideas.

If you’re likely to need help with personal care and other home management tasks after your hospital stay, please talk to your GP about home care programs. Alternatively, arrangements can be made while you’re in hospital.

In some cases, modification to your house or unit will be necessary before your discharge home. It is a good idea to discuss this possibility with your doctor before you go to hospital and arrange to have any adjustments completed prior to your discharge.

What to bring to hospital for day surgery procedures

  • contact lenses and/or glasses
  • cash for incidentals (such as the cafe)
  • physical aids (such as crutches and walking frames)
  • medications that you are currently taking
  • relevant X-rays and scans
  • relevant instructions or notes from your doctor
  • Medicare Card
  • Pension or Social Security Card*
  • Pharmaceutical Benefit Card*
  • Workcover details*
  • Veterans’ Affairs details*
  • underwear pads*
  • this admission booklet

*if appropriate

What to bring to hospital for overnight stays:

  • sleepwear, dressing gown and slippers
  • personal toiletries
  • contact lenses and/or glasses
  • personal activities (such as books or knitting)
  • cash for incidentals (such as the cafe)
  • physical aids (such as crutches and walking frames) N.B. If you go home with Queensland Ambulance Service, please remember they will not take walking aids.
  • CPAP machines
  • medications that you are currently taking
  • relevant X-rays and scans
  • underwear pads*
  • Repatriation Entitlement Card*
  • Medicare Card
  • Pharmaceutical Benefit Card*
  • Workcover details*
  • Veterans’ Affairs details*
  • this admission booklet
  • you may wish to bring warm clothes such as a jumper or coat as the hospital is airconditioned.

*if appropriate

Please put your name on any personal belongings you bring to hospital. Mater Hospital Brisbane cannot accept responsibility for the loss of any of these items.

Advance health directive and enduring power of attorney

We advise all patients to think about making an Advance Health Directive. This means writing down what action you would like the hospital staff to take in the event of your health condition becoming critical. This should be arranged through your GP.

An Enduring Power of Attorney gives your consent for another person to look after your personal affairs if you become unable to do so yourself, such as accessing bank accounts or signing legal papers. This can be arranged through your solicitor.

Please bring authorised copies of these documents to hospital when you are admitted. They will be filed in your medical record where they can be readily accessed to help in decision making if necessary.

What not to bring

Valuables

As Mater Hospital Brisbane is unable to accept liability for losses, please bring essential items only. While we do not take responsibility for your personal belongings, our Security Office will hold any lost property that is handed in.

If you need extra cash to buy a newspaper or other items from the coffee shop, an automatic teller machine is located on level 2.

Alcohol, tobacco and drugs

In the interest of public health and other patients’ comfort, smoking is not permitted inside Mater’s buildings. This applies to patients and visitors. If you do need to smoke there are designated smoking areas. Please check the locations with nursing staff.

Alcohol is only permitted if prescribed by your doctor. Taking illegal drugs while a patient at Mater is not permitted.

Electrical equipment

Patients are not permitted to bring privately owned electrical equipment, including televisions, radios and hair dryers, to the hospital. Faulty equipment presents a safety hazard and may interfere with life saving or monitoring equipment. Battery-operated appliances, such as personal CD players are acceptable, but must remain your responsibility.

Food

Please check with the nursing staff before eating any food not supplied by the hospital. Additions to your diet may hinder your recovery. All food brought into the hospital should be in airtight containers, dated and clearly labelled with your name. All food will be disposed of after two days.

Mobile phones

Mobile phones and radio frequency transmitters may interfere with medical equipment while they are turned on or in the standby mode. Please turn off your mobile phone when entering the hospital.

Fasting

You may be advised to fast the night before your admission. Please talk to the nurse at your preadmission appointment about whether or not you need to fast, and what time to cease eating and drinking if you are to fast. This includes medications and chewing gum, so please check with the nurse prior to your surgery.

Your admission

When you arrive at the hospital’s reception on level 2, an interviewing officer will confirm your personal details. This information is confidential and for hospital use only. It is kept on record in case you need additional treatment or readmission to the hospital.

It is very important that you tell us the name, address and telephone number of your next of kin, or a person who will deliver a message to them. We need to know how to contact them at any time of the day or night.

Day surgery patients: When you arrive at Mater Hospital Brisbane, please go straight to the day surgery unit on level 5.

Overnight stay patients: When you arrive, please go to the reception desk on the ground floor (level 2). The receptionist will direct you to the admission office. Alternatively you may wish to go to level 5 directly to admissions.. The admissions staff will direct you to your ward and arrange for a volunteer escort if you are not confident finding your own way. When you arrive at the ward, the staff caring for you will introduce themselves and show you where you will be staying and the facilities available.

Please tell the nursing staff if you have any allergies or if you think you may have had recent contact with any infectious illnesses. Good communication between hospital staff and patients helps to make your hospital stay less stressful. Ask to talk to the medical or nursing staff at any time if you are worried or need further explanations.

Intensive care

Occasionally, due to unforeseen circumstances or complications, you may need to be treated in the Intensive Care Unit. We understand how distressing this can be for patients, relatives, and friends and we will do everything we can to provide the best possible care and relieve pain and distress.

An Intensive Care Unit specialist will discuss your care with you or your relatives initially, and the unit’s staff will speak with your nominated next of kin every day, or as needed.

A note for relatives: There is a waiting area for relatives near the Intensive Care Unit, with toilets, and coffee and tea making facilities. We understand that this is a very anxious time for you, so please do not hesitate to talk to staff if you need any information. To prevent the spread of infection, please do not bring or send flowers and pot plants to the Intensive Care/Coronary Care Unit.

Tests

While in hospital, before or after their operation, you may need blood tests, X-rays, and other diagnostic tests.

Ward Services staff (orderlies) will help the nurses transport you to the relevant department if required. If you require tests or scans that cannot be performed at Mater Hospital Brisbane, Mater’s patient ambulance will transport you to and from the facility.

Giving consent

You will be asked to acknowledge your understanding of, and give your consent to, tests, therapies or other procedures necessary for your treatment. If you are unable to do so, your nominated next of kin will be contacted. If you have any questions or concerns about your treatment or your consent, please talk to the nurse caring for you.

What to expect before and after your operation/admission

Having an operation can be very stressful, emotionally as well as physically. In unfamiliar surroundings you may find yourself feeling and thinking about things that had not bothered or occurred to you before.

Please talk to your nurse or doctor for reassurance if you are:

  • sick or have pain
  • feeling anxious, nervous or afraid about your operation
  • worried about your dignity being compromised
  • bothered by noise or other activities of fellow patients and their visitors.

Visitors

Visiting hours are from 11 am to 1 pm and 3 pm to 8 pm. There is a rest period from 1 pm to 3 pm.

If you are very ill, we recommend that only two people visit at a time. For the comfort and safety of yourself and other patients, please ask your family and friends not to visit if they have an infectious illness or have recently had contact with an infectious disease.

Children must be supervised at all times.

Anaesthesia

The anaesthetist will talk to you about the kind of anaesthetic you may need for your procedure (such as local, twilight, epidural or general). The anaesthetist will also ask you to describe any previous experiences you have had with anaesthetic medications and pain management drugs, so your medical and nursing care can be adjusted if necessary.

Pain management

Pain is different for everyone. The kind of pain you experience prior to surgery (because of your illness or injury) will be different to the pain you may feel following your operation. The pain is strongest immediately after the operation, gradually reducing as recovery progresses. After your operation, it is important that you tell your nurse about any pain you are feeling.

Grief and loss support

Mater‘s pastoral care and social work departments can provide support and counselling for you and your family if your illness or injury results in a terminal prognosis. They can also put you in touch with other appropriate organisations and support groups in your local area. Please let the nurses caring for you know if you would like a pastoral care or social worker to contact you or your family.

Going home

At your preadmission appointment or soon after you have been admitted, staff will tell you the date and time for your discharge home. Your length of stay depends on a number of factors, including the usual amount of time required to recover from your particular procedure. The staff caring for you will aim to have you ready to return home by the set discharge date. Please remember to organise your transport home as soon as possible. If you are being picked up after 10 am you will be moved to the transit lounge.

Dressings

If you need to continue to have your dressings changed at home, you will be given a supply sufficient for one or two days only. After this time you will need to purchase supplies privately or through the community nurses who may visit you at home. These visits will need to be arranged by the nursing staff before you are discharged.

Medical certificates

Please ask your ward doctor for any certificates you require as soon possible. Please do not wait until you are going home, as your doctor may not be available at that time.

Medical records and privacy

Details of your admission will be sent to your GP. We recommend that you arrange an appointment to see your GP as soon as possible after your discharge to organise any ongoing care.

Mater Health Services will continue to respect your privacy and maintain confidentiality of all health information in our possession. If you would like more information, please refer to the Privacy page on mater.org.au or contact the Privacy Coordinator on 07 3163 2145 or privacycoordinator@mater.org.au.

Medications

Any medications you bring to hospital will be returned to you before you leave. The pharmacist will advise which ones to continue taking and which ones to dispose of. Any new medications will be supplied to you in hospital. However, you may need to visit your GP and request a prescription for a continued supply.

Outpatient clinic appointments

If appropriate, allied health staff will help you make arrangements for therapy aids. Any outpatient appointments that you may require will be made for you by the ward clerk, who will give you an appointment card before you leave. Please do not leave the ward without your appointment card.

Self-care at home

You may be given some information sheets on how to care for yourself at home (such as exercises to follow, wound care, dietary notes and inserting catheters). Before you go home, please talk to your nurse or allied health professional to ensure you understand the information and instructions.

DAART

Mater’s Domiciliary Allied health Acute Care and Rehabilitation Team (DAART) offers a home visiting program within a dedicated catchment area based on referrals from Mater staff. The aim of the program is to ensure a safe transition from hospital to home and to maximise your recovery. If you think you might benefit from DAART team visits, please speak with your GP before your admission, or the nurses on your ward to arrange a referral.

Mater Respite Service

Mater Respite Service is an initiative of the National Respite for Carers’ Programme (NRCP) and is auspiced by Mater Health Services South Brisbane. The day centre is located on level 1, Potter Building. Services offered are extended hours, day program, and non-secure overnight facilities. If you would like additional information regarding any of the services available, please telephone 07 3163 8692 Monday to Friday.

Palliative care

Mater Hospital Brisbane works with Brisbane South Palliative Care Service, who helps people with terminal illness and their families access hospital and home-based care.

The aim of palliative care is to relieve pain and other distressing symptoms associated with an advanced illness and to provide family-centred holistic care and support. A referral is required from your doctor. For further information about the service you can ask your nurse/doctor or contact the Mater Palliative Care Department on 07 3163 8074.

About Mater Health Services

Our proud heritage

More than 100 years ago, the spiritual power of healing inspired the Sisters of Mercy to pioneer health services in Brisbane. They funded their services to the poor from the revenue of the first Mater Private Hospital, established in 1906.

Continuing to provide compassionate health care in response to changing community needs, Mater Health Services now comprises three public and four private collocated hospitals, caring for more than 500 000 people each year.

Your support

Mater Health Services’ excellent facilities for, and ongoing commitment to, health care are made possible through the generous support of corporations, local businesses, and individuals who share our vision and values. There are many ways you, too, can support the work of Mater Health Services.

Promotional and media interviews

Occasionally, Mater Hospital Brisbane patients are asked by our Marketing staff for their consent to be photographed and interviewed, either for our own publications (like this booklet) or by the media for news and current affairs programs. These interviews are always supervised by Mater staff. We will respect your decision and support your wishes and your decision will not affect the quality of care your family receives.

Shops

Mater’s coffee shops, pharmacies, florist and gift shop help raise funds for patient care. By  purchasing items from these retail outlets you too are helping to make a difference to other families living with serious temporary, chronic or terminal illness.

Mater Foundation

Mater Foundation is the fundraising and community relations arm of Mater Health Services. Funds raised through donations, grants, special events, art unions and community support are directed towards a wide range of equipment, research, facility improvement and education projects across the entire Mater complex. You can support Mater through the Foundation by giving a donation, making a bequest, buying art union tickets or joining in at one of their many special events. For more information telephone 07 3163 8000 or visit www.materfoundation.com.au.

Mater Volunteer Services

Volunteers are an integral part of Mater Health Services, enabling the hospitals to maintain a wide range of services to support the needs of staff, patients and relatives. Mater Volunteers Services is Queensland’s largest hospital volunteer program. Volunteers work in all seven Mater hospitals and their roles vary according to each hospital’s needs. Some volunteer roles are so popular there’s a waiting list, and others require special training and skills. If you would like to become a Mater volunteer, please call 07 3163 8599.

Hospital auxiliaries: These long-established volunteer groups raise money through special events and the sale of homemade crafts, such as baby items and bottled preserves. If you are interested in joining a Mater Hospitals Auxiliary, please call the Mater Foundation on 07 3163 8000.

Mater Hospital Brisbane

Raymond Terrace, South Brisbane Q 4101
Telephone: 07 3163 8111
www.mater.org.au

© 2010 Mater Misericordiae Ltd ACN 096 708 922

Mater acknowledges consumer consultation in the development of this patient information.
Mater Doc Num: HOSP-001-00427
Last modified 16/11/2015.
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