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Telehealth Appointment Instructions - Tablet or Smart Phone

The following instructions will guide you in connecting to your video call. 

Please note video call may use large amounts of data; if availability of data is a concern please contact your internet service provider.

  1. Download the free VidyoConnect application from the App Store​
    Once this program is downloaded you do not need to open it. 
    Vidyo-app.JPG
  2. Open your Telehealth Appointment email notification
  3.  Click on the video call link embedded in your appointment email
    E.g. Appointment Link — https://mater.vcnow.biz/join/E5Nw3f
    Join-the-call.JPG

     
  4. Click “Join the call” to connect
  5. Enter your name and click “Join” — this will commence the video call
    Vidyo-connect.JPG

     
  6. If the clinician is also connected you will see their face on the screen.

If they are not connected, you will only see yourself in the small self-view window. There may be a waiting period for someone from Mater Health to connect, but this is often minimal.

Understanding key icons

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Mater acknowledges consumer consultation in the development of this patient information.
Mater Doc Num: PI-CLN-420135
Last modified 20/1/2020.
Consumers were consulted in the development of this patient information.
Last consumer engagement date: 20/10/2019
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