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Telehealth Appointment Instructions - Desktop or Laptop

The following instructions will guide you in connecting to your video call. 

Please note video call may use large amounts of data; if availability of data is a concern please contact your internet service provider.

  1. Open your Telehealth Appointment email notification
  2. Open a supported web browser, e.g. Google Chrome or Mozilla Firefox
  3. Copy and paste the video call link embedded in your appointment email into the supported browser
    E.g. Appointment Link — https://mater.vcnow.biz/join/E5Nw3f
  4.  Click "Join via the browser" to connect

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  5. Enter your name and click “Join” — this will commence the video call
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  6. If the clinician is also connected you will see their face on the screen.

If they are not connected, you will only see yourself in the small self-view window. There may be a waiting period for someone from Mater Health to connect, but this is often minimal.

Understanding key icons

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Mater acknowledges consumer consultation in the development of this patient information.
Mater Doc Num: PI-CLN-420135
Last modified 22/1/2020.
Consumers were consulted in the development of this patient information.
Last consumer engagement date: 22/10/2019
For further translated health information, you can visit healthtranslations.vic.gov.au/ supported by the Victorian Department of Health and Human Services that offers a range of patient information in multiple languages.
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