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Telehealth Appointment Instructions - Desktop or Laptop

The following instructions will guide you in connecting to your video call. 

Please note video call may use large amounts of data; if availability of data is a concern please contact your internet service provider.

  1. Open your Telehealth Appointment email notification
  2. Open a supported web browser, e.g. Google Chrome or Mozilla Firefox
  3. Copy and paste the video call link embedded in your appointment email into the supported browser
    E.g. Appointment Link — https://mater.vcnow.biz/join/E5Nw3f
  4.  Click "Join via the browser" to connect

  5. Enter your name and click “Join” — this will commence the video call

  6. If the clinician is also connected you will see their face on the screen.

If they are not connected, you will only see yourself in the small self-view window. There may be a waiting period for someone from Mater Health to connect, but this is often minimal.

Understanding key icons




To view how to use lifesize on your desktop click here



Mater acknowledges consumer consultation in the development of this patient information.
Mater Doc Num: PI-CLN-420135
Last modified 17/8/2020.
Consumers were consulted in the development of this patient information.
Last consumer engagement date: 22/10/2019
For further translated health information, you can visit healthtranslations.vic.gov.au/ supported by the Victorian Department of Health and Human Services that offers a range of patient information in multiple languages.
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